Appeals
This page will explain how appeals work!
How do appeals work?
Users get one appeal to a server by doing the command /appeal create, after they have filled out the modal which pops up, the server will receive a message with two buttons where they can decide to unban the user, or keep him banned.
Once that decision is made, they can not appeal again unless they are banned again with /reban, or you accept their appeal.
If a user is abusing the appeals system, please open a ticket in the support server; abuse of this system will result in blacklisting from Banwatch.
For servers: turning appeals on or off
Appeals are a per-server choice. Enable or disable them with:
/config appeals
When appeals are off, banned users simply can't submit one to your server.
What a banned user sees
- The user runs
/appeal createfor the server that banned them. - A short form pops up where they explain why the ban should be reconsidered.
- Their appeal is sent to the server's staff with two buttons: unban or keep banned.
- They get one appeal per ban. Until staff respond, the appeal sits as pending.
What your staff sees
When an appeal comes in, Banwatch posts it for your team with the user's message and the two decision buttons. An appeal has one of three statuses:
| Status | Meaning |
|---|---|
| Pending | Submitted and waiting for your team to decide. |
| Approved | You chose to unban the user. |
| Denied | You chose to keep the ban in place. |
Once you decide, the user can't appeal that ban again unless they're re-banned with /reban or you later accept the appeal.
Handling abuse
If someone abuses the appeals system, open a ticket in the support server. Abuse of this system can result in blacklisting from Banwatch.